In its simplest form, digitilisation is the process of changing from analogue to digital form.
According to Gartner, digitalisation is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital business.
For many of us, digitalisation is transforming both the world of work as well as our daily lives. For example, every 60 seconds we accept over 1,100 Amazon deliveries, send over 470,000 tweets, make over 3.8 million Google searches, download over 4.3 million Youtube videos, share over 30 million WhatsApp messages and swap over 150 million emails.
As we continue to consume more and more information at greater speeds from an increasing number of sources our expectations of business and our city leaders is also changing.
In order to respond effectively to these expectations, organisations will need to adapt and potentially transform the way they process information and deliver services.
Crystal Associates can support your digital transformation. Find out more here